Cashless hospitalization can be availed only at network of hospitals. The list of network hospitals
is shared by SecureNow team for your convenience.
- Intimate SecureNow about your hospitalization.
- Present your e-card at the hospital during admission along with any other legally accepted identity card. Your e-card can be viewed on SecureNow App which will have all the details required or you may also show your policy document for reference.
- Note: Avail the benefit of E-claims using SecureNow App. If you are registered user, enter your phone no. & OTP received. If you are a new user, signup first to proceed ahead. Tap on E-cards icons under Policies & claims.
- Ensure that the hospital sends your pre-authorization form to Medical assistance.
- You can also view the status of claim if registered through SecureNow App
- Medical Assistance sends the approval to the hospital. Further enhancement approvals may be issued on request, subject to terms and conditions of the policy.
- In case the request cannot be approved or if the expenses are not covered by your policy, you will have to settle the hospital bill in full and subsequently raise a reimbursement claim after discharge
- Note: Denial of a preauthorization request must not be construed as denial of treatment or denial of coverage.
- After discharge, the hospital will send all the documents related to your claim to Medi Assist for settlement.
If you need any clarifications on the documents, please get in touch with us on +91 96966 83999 or write to us at support@securenow.in.