Although a cashless hospitalization facility is available at a network of hospitals, you may sometimes need to use hospitals that are not in the network. Reimbursement claims may be filed in the following circumstances:
- Hospitalization at a non-network hospital
- Post- and pre-hospitalization expenses that are not covered or any other expenses your policy
- Denial of preauthorization for specific reasons.
In such cases, you can claim reimbursement after discharge.
- Intimate us about your impending claim.
- Present your e-card at the hospital during admission along with any other legally accepted identity card.
- Submit your reimbursement claim within 7 days from the date of discharge.
- In case of approval, the amount is reimbursed either via NEFT or cheque (sent to the address mentioned in your policy).
- In case your claim is denied, the denial letter is sent to you by courier/post/e-mail quoting the reason for denial of your claim.
If you need any clarifications on the documents, please get in touch with us on +91 96966 83999 or write to us at support@securenow.in.