Determine settlement times and claim status

Get an update on your claim and find out how long it will take to pay

How do I know the checklist of documents required to process my claim?
Every policyholder is equally important to us so the concerned team shares the checklist of documents required based on the policy purchased and the insurer...
Sat, 22 May, 2021 at 1:01 PM
Once I send the scanned/soft copy of documents for claim, how do I know it has been acknowledged by the insurer?
Once we receive the claim documents, its further shared with the insurer for processing. After a review of the claim documents, they may ask for a few more ...
Tue, 11 May, 2021 at 12:38 PM
Are my medical expenses incurred before and after hospitalization covered?
Your policy may allow reimbursement of relevant medical expenses incurred during, pre- & post-hospitalization for the particular condition for which hos...
Tue, 11 May, 2021 at 12:39 PM
What documents must I submit for a reimbursement claim?
Reimbursement claim must be intimated within 24 hours of admission and claim documents must be submitted within 7 days from the date of discharge from the h...
Tue, 11 May, 2021 at 12:39 PM
How long does it take to process the reimbursement claim and when will I receive the payment after approval of the claim?
After receiving all the required documents, it takes 15 working days to process the claim and 7 working days after that for payment. In case of any quer...
Tue, 11 May, 2021 at 12:40 PM
What is the maximum number of claims allowed during the policy period?
There is no upper limit on the number of claims that can be raised during the policy period. However, the total cumulative claim amount cannot exceed the su...
Tue, 11 May, 2021 at 12:41 PM
What happens to my sum insured after a claim is filed? What if the cost exceeds my hospital insurance cover?
The sum insured is reduced by the amount of the claim paid for the rest of the policy year. You have to pay the balance amount if your claim exceeds the sum...
Tue, 11 May, 2021 at 12:41 PM
How long will it take to handle my claim?
Every claim is unique, and the length of time it takes to resolve each one will depend primarily on the surrounding circumstances. We will ensure that the p...
Tue, 11 May, 2021 at 12:42 PM